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Solve more

scale less

Nexus AI is not a chatbot. It’s a digital analyst that resolves issues before a ticket is even filed, processes visual evidence, and assists your technical team with real intelligence.

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See how it works

Agile Deployment

ITSM Integration

Business security

Multi-tenant

NEXUS AI Service Desk

My VPN won’t connect after the latest update.

To help you as effectively as possible, I need a little more information, since the problem can vary depending on the environment. Please let me know…

Issues resolved without creating a ticket

✅ Resolved automatically

💡Suggested answer ready

🎫 Categoried: VPN / Network

DEVELOPED BY

INTI Soluciones

It integrates natively with your favorite tools

Teams

Jira

ProactivaNet

Much more than a

Chatbot

Nexus AI understands the complete operational context of your organization to act as a true digital analyst

Smart self-service 24/7

Solve Level 1

Nexus understands natural language and your company’s policies to resolve common incidents without human intervention. It reduces the volume of trivial tickets from day one.

Knowledge base connection (RAG)

Answers based on manuals and FAQs

Automatic multilingual support

Goodbye to tickets without context

Ticket Structure

When automatic resolution isn’t possible, Nexus creates perfectly categorized tickets in your ITSM, including AI-processed screenshots and suggested priority.

Image data extraction

Automatic categorization

Assignment to the correct team

A co-pilot for your technical team

Copilot for the Analyst

Nexus summarizes the user’s history and suggests solutions based on similar cases resolved previously. It accelerates the average time to resolution (MTTR).

Conversation thread summaries

Semantic search in history

AI with enterprise governance

Security and Control

Complete data isolation per client (multi-tenant) and granular access control. Your data never trains public models.

Tenant Insulation

Audit of responses

Document-level permissions

Multi-layered Intelligent Context

Nexus does not respond to prompts; it responds based on identity, permissions, and actual operational status.

User Context

Role, area, company, and permission level.

Documentary Context

Approved manuals, runbooks, and policies.

Operational Context

Ticket status, SLA, and ITSM tools.

Multimodal Context

Screenshots, evidence, and attachments.

Operational Impact

From Day 1

Nexus AI optimizes your service desk’s key performance indicators (KPIs), allowing your expert team to focus on solving the complex, not the repetitive.

-45%

Ticket Loading N1

+30%

Proactive Analysts

Instant

Triage Time

24/7

Full availability

BEFORE NEXUS

Operational Friction

Slow, manual, and subjective triage

Lack of technical context in escalations

Saturation due to frequently asked questions

Ignored or inaccessible documentation

WITH NEXUS AI

Fluidez Nexus

Automated and instant triage

Rich Business Context (RAG)

Proactive and guided resolution

Intelligence based on real knowledge

KEY DIFFERENTIATOR

¿Why Nexus AI?

NEXUS AI doesn’t just converse — it understands the complete operational context of your organization.

Machine Vision for Support

Users can submit screenshots of errors. NEXUS analyzes the image, extracts the error text, and suggests a solution or automatically creates a structured ticket.

Configurable Context

Consider the channel, role, tenant, ticket status, and applicable permissions in each interaction.

Real Business Context

NEXUS AI does not invent answers. It uses your own knowledge base (PDFs, Wikis, SharePoint) to generate accurate solutions and cites the original source.

Multi-tenant Security and Insulation

We guarantee complete data isolation. Knowledge about one business unit or client is never leaked to others, maintaining corporate compliance.

Preguntas frecuentes

¿What is NEXUS AI Service Desk?

NEXUS AI Service Desk is an enterprise AI agent designed to help resolve common requests, improve ticket creation, and assist support teams with knowledge, context, and automation.

Unlike a generic chatbot, NEXUS AI is geared toward real-world service desk operations and can be integrated with existing channels, processes, documentation, and tools.

¿Does NEXUS AI replace my support team?

No. NEXUS AI is designed to empower the team, not replace it.

Its function is to handle repetitive requests, improve the quality of information reaching the service desk, and assist analysts and technicians during resolution. This allows the human team to dedicate more time to higher-value or more complex cases.

¿What type of requests can it handle?

NEXUS AI can handle frequent requests, operational inquiries, recurring incidents, and guided cases based on your organization’s documentation and rules.

It can also help users better describe a problem, gather relevant information, and escalate only when truly necessary.

¿Can it create tickets automatically?

Yes. NEXUS AI can create better-structured tickets when a request needs to be escalated.

During the conversation, it can gather context, organize information, suggest relevant fields, and enrich the ticket so that it reaches the support team in a higher quality.

¿Is NEXUS AI only for end users?

No. NEXUS AI can generate value for both end users and analysts/technicians.

On the user side, it helps resolve and route requests. On the operational side, it can summarize cases, suggest solutions, find relevant knowledge, and accelerate ticket analysis.

¿What sets NEXUS AI apart from a traditional chatbot?

NEXUS AI doesn’t just answer questions. It’s designed to contain, classify, structure, assist, and accelerate resolution within a real-world support operation.

Its value lies in combining AI, business knowledge, operational context, and process integration to generate concrete results.

¿On which channels can it be deployed?

NEXUS AI can be deployed across the web, Microsoft Teams, WhatsApp, and other integrated channels as needed.

This ensures a consistent user experience regardless of where the user interacts.

¿How does NEXUS AI respond using information from my company?

NEXUS AI can leverage an enterprise knowledge base to respond with information specific to your organization.

This includes articles, manuals, policies, procedures, FAQs, technical documentation, and other knowledge assets relevant to your operations.

¿Can NEXUS AI understand images or screenshots?

Yes. NEXUS AI can analyze images, error captures, documents, and visual evidence to enrich the context of a request. This allows for the extraction of useful information, improved diagnosis, and easier ticket creation or resolution.

¿How secure is NEXUS AI?

NEXUS AI is designed to operate in enterprise environments with a focus on security, control, and governance.

It can consider restrictions based on tenant, role, permissions, user attributes, and conditional knowledge access to ensure it operates within the appropriate boundaries.

¿Does it integrate with service desk or ITSM tools?

Yes. NEXUS AI can be integrated with existing tools and workflows to work on real support processes.

Its goal is not to operate in isolation, but to become an integrated capability within the service desk operation.

¿How complex is it to implement?

Implementation depends on the scope, channels, integrations, and level of customization required, but it can begin with specific, high-impact use cases.

This allows for progressive value delivery without needing to transform the entire operation from day one.

Powered by IWIA

Solve more

scale less

Nexus AI is not a chatbot. It’s a digital analyst that resolves issues before a ticket is even filed, processes visual evidence, and assists your technical team with real intelligence.

Agile Deployment

ITSM Integration

Business security

Multi-tenant

NEXUS AI Service Desk

My VPN won’t connect after the latest update.

To help you as effectively as possible, I need a little more information, since the problem can vary depending on the environment. Please let me know…

Issues resolved without creating a ticket

✅ Resolved automatically

💡Suggested answer ready

🎫 Categoried: VPN / Network

DEVELOPED BY

INTI Soluciones

It integrates natively with your favorite tools

WhatsApp

Teams

Jira

ProactivaNet

Much more than a

Chatbot

Nexus AI understands the complete operational context of your organization to act as a true digital analyst

Smart self-service 24/7

Solve Level 1

Nexus understands natural language and your company’s policies to resolve common incidents without human intervention. It reduces the volume of trivial tickets from day one.

Knowledge base connection (RAG)

Answers based on manuals and FAQs

Automatic multilingual support

Goodbye to tickets without context

Ticket Structure

When automatic resolution isn’t possible, Nexus creates perfectly categorized tickets in your ITSM, including AI-processed screenshots and suggested priority.

Image data extraction

Automatic categorization

Assignment to the correct team

A co-pilot for your technical team

Copilot for the Analyst

Nexus summarizes the user’s history and suggests solutions based on similar cases resolved previously. It accelerates the average time to resolution (MTTR).

Conversation thread summaries

Suggested answer types

Semantic search in history

AI with enterprise governance

Security and Control

Complete data isolation per client (multi-tenant) and granular access control. Your data never trains public models.

Tenant Insulation

Audit of responses

Document-level permissions

Multi-layered Intelligent Context

Nexus does not respond to prompts; it responds based on identity, permissions, and actual operational status.

User Context

Role, area, company, and permission level.

Documentary Context

Approved manuals, runbooks, and policies.

Operational Context

Ticket status, SLA, and ITSM tools.

Multimodal Context

Screenshots, evidence, and attachments.

Operational Impact

From Day 1

Nexus AI optimizes your service desk’s key performance indicators (KPIs), allowing your expert team to focus on solving the complex, not the repetitive.

-45%

Ticket Loading N1

+30%

Proactive Analysts

Instant

Triage Time

24/7

Full availability

BEFORE NEXUS

Operational Friction

Slow, manual, and subjective triage

Lack of technical context in escalations

Saturation due to frequently asked questions

Ignored or inaccessible documentation

WITH NEXUS AI

Fluidez Nexus

Automated and instant triage

Rich Business Context (RAG)

NEXUS AI can handle frequent requests, operational inquiries, recurring incidents, and guided cases based on your organization’s documentation and rules.

It can also help users better describe a problem, gather relevant information, and escalate only when truly necessary.

Yes. NEXUS AI can create better-structured tickets when a request needs to be escalated.

During the conversation, it can gather context, organize information, suggest relevant fields, and enrich the ticket so that it reaches the support team in a higher quality.

No. NEXUS AI can generate value for both end users and analysts/technicians.

On the user side, it helps resolve and route requests. On the operational side, it can summarize cases, suggest solutions, find relevant knowledge, and accelerate ticket analysis.

NEXUS AI doesn’t just answer questions. It’s designed to contain, classify, structure, assist, and accelerate resolution within a real-world support operation.

Its value lies in combining AI, business knowledge, operational context, and process integration to generate concrete results.

NEXUS AI can be deployed across the web, Microsoft Teams, WhatsApp, and other integrated channels as needed.

This ensures a consistent user experience regardless of where the user interacts.

NEXUS AI can leverage an enterprise knowledge base to respond with information specific to your organization.

This includes articles, manuals, policies, procedures, FAQs, technical documentation, and other knowledge assets relevant to your operations.

NEXUS AI is designed to operate in enterprise environments with a focus on security, control, and governance.

It can consider restrictions based on tenant, role, permissions, user attributes, and conditional knowledge access to ensure it operates within the appropriate boundaries.

Yes. NEXUS AI can be integrated with existing tools and workflows to work on real support processes.

Its goal is not to operate in isolation, but to become an integrated capability within the service desk operation.

Implementation depends on the scope, channels, integrations, and level of customization required, but it can begin with specific, high-impact use cases.

This allows for progressive value delivery without needing to transform the entire operation from day one.